Progressive business owners and managers realize the potential of technological advancement, but often lack the dedicated resources to fully take advantage of new developments in a timely manner. Carrier Support Group provides a simplified solution to this ongoing dilemma.

The conventional approach to selecting an Internet (IP) and Telecommunications vendor is at best inefficient. A carrier or service provider can only present a single solution or offering that is forced to meet your business requirements. The result is often less than optimal because while certain needs are met, others are disregarded or adversely affected.

The Carrier Support Group solution avoids these shortcomings by offering a portfolio of services from a variety of major Internet (IP) Service Providers and Telecommunications Carriers. This method virtually guarantees that our proposed solution meets all of your Internet (IP) and Telecommunications requirements. Carrier Support Group is responsible for: design, contracting, management, implementation, and supporting the vast array of services (domestic and international) for:

Voice

Bandwidth

Bandwidth represents a complete range of carrier-grade services that enable businesses to access domestic and international telecommunication networks. It provides single and multi-location businesses of all size a single point of contact for service, administration and billing. Nationwide and International services available include:

Data

• Technology Assessment (Overview of current services)
• Dedicated Internet Access (DIA) :T1,T3, OCx, Ethernet, Gig-E
• IP VPN: Virtual Private Network (Minimum two-2 locations)
• IP & VoIP Transit Services
• Dial-Up IP Connectivity (Remote Access Services-RAS): 56K, ISDN

Professional Services:

• Audit
• Telecom Expense Management

Professional Services represent a complete range of "Tele-management" services that enable our clients who are frustrated with dealing directly with the telecommunications carriers sales teams pre-assigned to manage their network services so they correct current problems with Quality Of Service (QOS) and pricing. This strategy empowers us to provide consulting services to clients that wish for us to serve as an extension of their IT departments. It provides a significant advantage to customers who want an experienced non-biased partner to work directly for them to both document their current telecommunications environment and assist in negotiating from a position of strength. We help to secure the most advantageous and cost-effective solutions for our clients by "trimming the fat" found in most provider proposals.

Services Supported Include:

• Contract Negotiation
  
• Telecommunication Relocation Management (voice and data)
  
• Technology Assessment
  
• Adherence to with Quality Of Service (QOS) and Pricing
  
• Adherence to Service Level Agreements (SLA)
  
• Request for Proposals/Quotes (RFP/RFQ)
• On-Going Monthly Tele-Management

Service charges are typically based on fixed project fees, on-going monthly contract, percentage of savings, or equity participation.

Security:

• Qwest Security Solutions
  
• AT&T Managed Firewall Service
• Sprint Security Solutions
  

Wireless Solution

Our professional services enable companies to organize, analyze and optimize corporate wireless service costs, accounts, users and devices. CSG provides access to accurate and timely information about wireless spending and usage. CSG: objective, third-party assessment is an essential element to a cost-control solution, saving companies up to 25%-40% on their wireless service costs.

• Analysis: Interactive reporting to evaluate usage trends and allocate costs
  
• Expert Consultation: Cost optimization tool to reduce wireless expenses via recommended best plan fit for each employee
• Professional Services: Consulting to help enterprise clients gain control over their corporate wireless assets through customized wireless assessments, policy recommendations and assistance with billing consolidation.

• Telecom Expense
  Management  TEM
  
  Hosted VoIP Services
  And SIP Trunking via LogiSIP 

• Solution Providers